When you purchase something from us, we want you to feel good with your purchase. We do our best to provide you with products of superior quality and excellent customer service. If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
To return an item, place the item securely in its original packaging, and mail your return to the following address:
Nature’s Steps, LLC 1905 15th St. #7361 Boulder, CO 80302
Return shipping charges will be paid or reimbursed by us if the return is sent from US territory. We will only refund shipping charges for appropriate non-express shipping services (e.g. USPS Priority Mail, but not USPS Priority Mail Express or a package significantly larger than the size of the items returned).
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service contact points stated below to arrange a refund or exchange.
For refunds, please contact us via firstname.lastname@example.org.